Privacy Policy

What we collect

Only what we need to reply to you and keep the site working:

• Details you give us. Your name, email, and phone number when you submit the booking form, plus anything you tell us during a call.
• Call recordings and transcripts. Calls to our own demo line are recorded and transcribed so we can improve the AI receptionist. You are told this at the start of the call. Calls to our client businesses are not recorded.
• Appointment requests. When you call a business that uses our AI receptionist, we hold the name, phone number, service and time you asked for, and a short summary of the call, so the business can respond to your request.
• Basic usage data. Pages visited, referring site, approximate region, browser and device type — collected in aggregate, not tied to your name.

We do not collect payment card details on this site, and we do not ask for sensitive categories of personal information.

Why we use it

To answer your enquiry, schedule and run the call you asked for, pass your appointment request to the business you called, deliver work you have engaged us for, keep the site secure, and improve our own products. We do not sell your personal information, and we do not share it with advertisers.

Text messages (SMS)

Zen Unity, Inc. operates AI phone receptionist services on behalf of client businesses. When you call a client business and our AI receptionist answers, it will ask your permission before sending you any text message. We send a text only if you agree. If you decline, no message is sent and your request is passed to staff for a callback instead.

Messages relate solely to the request you made on that call — an appointment reservation notice or an online booking link. We do not send marketing or promotional text messages.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Reply STOP to any message to opt out, or HELP for assistance. Message frequency varies with your request. Message and data rates may apply.

Staff at our client businesses also receive operational alerts about incoming requests. Those numbers are provided and consented to by the business when it is set up on our service.

Who else sees it

A small number of service providers process data on our behalf — scheduling, email, hosting, analytics, text messaging, and the speech and language models behind the voice receptionist. They may only use it to provide that service to us. Where you have called a client business, that business also receives your request. We may also disclose information where the law requires it.

How long we keep it

Enquiries are kept for two years from your last contact with us. Demo call recordings are kept for ninety days. Appointment requests and call summaries are kept for twelve months. Client project records are kept for seven years where tax and contract law requires it. After that we delete or anonymise.

Your choices

You can ask us for a copy of what we hold, ask us to correct or delete it, ask us to stop contacting you, or opt out of the sale or sharing of personal information — though as above, we do not sell it. You can stop text messages at any time by replying STOP. California residents have these rights under the CCPA; we will not treat you differently for exercising them. Email us and we will respond within forty-five days.

Cookies

We use a small set of cookies to remember your preferences and to measure traffic in aggregate. You can block them in your browser; the site will still work, though some conveniences will not persist between visits.

Children

Our services are for businesses. We do not knowingly collect information from anyone under sixteen. If you believe a child has given us information, contact us and we will delete it.

Changes

When we change this policy we update the date at the top of the page. If a change materially affects how we handle your information, we will tell you directly.