Terms & Conditions

Using this site

You may browse the site and contact us for legitimate business purposes. Please do not attempt to break, scrape at scale, overload, or reverse-engineer anything here, and do not use the demo line for abusive, unlawful, or automated traffic. We may withdraw access if you do.

Quotes and pricing

Package prices on this site are starting points, not fixed quotes. Your final price depends on scope, and is confirmed in writing before work begins. Prices are in US dollars and exclude any applicable taxes and third-party costs such as hosting, domains, licences, and telephony minutes.

How projects run

• Scope. Each engagement has a written scope. Anything outside it is a change request, quoted separately.
• Payment. A deposit is due before work starts; the balance is due on the schedule in your proposal. Invoices are net fifteen days.
• Your part. We need timely content, approvals, and access to your accounts. Delays on that side move the delivery date.
• Revisions. Two rounds of revisions per deliverable are included unless your proposal says otherwise.

Who owns what

Once you have paid in full, you own the custom design and content we produce for you. We keep ownership of our underlying tools, frameworks, prompt systems, and reusable components, and grant you a perpetual licence to use them as part of your delivered work. Third-party assets stay under their own licences. You keep ownership of everything you supply, and confirm you have the right to supply it.

Showing the work

We may show completed work in our portfolio and describe the results, unless you ask us in writing not to. We will never publish anything you have marked confidential.

AI systems and voice

AI receptionists and automations are probabilistic. They will occasionally mishear, misroute, or answer imperfectly, and they are not a substitute for a human where the stakes are high. You are responsible for reviewing configuration and disclosures before going live, and for complying with the call-recording and consent laws in the states you operate in. We help you get this right; we cannot carry the legal obligation for you.

SMS terms

Zen Unity, Inc. sends automated text messages on behalf of client businesses that use our AI receptionist. If you called one of those businesses and agreed on the call to receive texts, we may send you a reservation notice for the appointment you requested, or an online booking link. We do not send marketing or promotional text messages.

Message frequency varies with your request — typically one or two messages per request. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Reply STOP to any message to opt out, or HELP for assistance. Opting out stops all further text messages from that number; you can still reach the business by phone. Our Privacy Policy explains what we hold and for how long.

Staff at our client businesses receive operational alerts about incoming requests. Those numbers are supplied and consented to by the business when it is set up on our service.

Search results

We follow current best practice for SEO, AEO, and GEO. We do not control search engines or AI answer engines, and no one can guarantee a ranking or a volume of leads. Any figures we discuss are estimates based on past work, not promises.

Ending an engagement

Either of us may end an engagement with fourteen days written notice. You pay for work completed and costs already committed up to that point; we hand over what has been paid for. Retainers and hosting run month to month and can be cancelled with thirty days notice.

Liability

The site and its content are provided as they are, without warranties beyond those the law requires. Our total liability for any engagement is limited to the fees you paid us for it in the preceding twelve months, and we are not liable for lost profits, lost data, or other indirect losses. Nothing here limits liability that cannot lawfully be limited.

Governing law

These terms are governed by the laws of the State of California, and the courts of Los Angeles County have jurisdiction. We would rather talk it through first — call us before you call a lawyer.

Changes

We update these terms from time to time and change the date at the top. Continuing to use the site after a change means you accept the revised terms.